Volunteer with the Volunteer Income Tax Assistance (VITA) program!

Learn to prepare taxes and make a difference at the same time.

In partnership with CARE Community Tax Center, United Way’s Free Tax Service Initiative is designed to help hardworking families in the NWA area who earn $54,000 or less annually with free tax preparation and financial education services.  The service is a vital part of our goal to impact Northwest Arkansas poverty and improve local income and family financial stability.

The program utilizes the power of local volunteers to serve as Tax Preparers and other key positions to help individuals and families receive a “tax time boost” to help build stronger financial lives.

  • No previous experience is required.
  • The hours are flexible. Volunteers are asked to serve an average of three to four hours per week from January 22nd through the tax deadline, which is April 17, 2018.

Learn more about this opportunity by following along with the tabs on this page!

Find the Right Volunteer Role for You


Performs receptionist-type duties proving an important first contact for taxpayers helping coordinate traffic flow and ensuring that the taxpayer has the correct intake form and assist taxpayers in completing proportions of the intake form and other required documents. No income tax knowledge is necessary for this position.



Facilitate bilingual communications between the clients and the tax preparer. No income tax knowledge is necessary for this position.


Intake and Interviewer/Client Facilitator

Certified volunteers assist taxpayers with completing paperwork and verifying that all taxpayer data is present prior to being seen by a preparer/counselor.  This is a vital role for the tax center. Success in this position allows taxpayers and preparers/counselors the opportunity to focus on ensuring an accurate return in a timely manner.  Basic-level tax certification is required.


Tax Preparer

Certified tax preparation volunteers donate their time to make sure those with limited incomes are able to complete tax returns in a timely fashion, enabling them to receive proper tax credits and refunds. Advanced tax training and certification will be provided. No prior tax preparation experience is necessary – just a desire to learn.

Volunteer Training Dates

Volunteer’s tax training and certification will be provided. No prior tax preparation is necessary– just a desire to learn!

Training’s will begin in November. After submitting your application, you will be contacted with more information.

Interested in volunteering? Great!

United Way partners with the local non-profit, CARE Community Center to provide the VITA program. Their staff are experts in training and certifying volunteers, as well as operating the VITA sites.  Classes begin in mid-November and will be offered through January. Online classes will also be available. Remember – No experience required!


Please register as a volunteer through the CARE Community Center application